FAQ

• Q1：Will there be other focal length for the DZOFilm lenses?

  Thank you for your interest and the valuable advice. We take every feedback very seriously and will forward them to our product department for further consideration. You’re welcome to tell us your ideas by sending us an email to:service@dzofilm.com

  In addition,  youmay follow us on social media or join our Facebook group toget all the latest news: https://www.facebook.com/groups/2796667497030914

  
  

• Q2：Does the Pictor zoom work with Speedboosters?

  Pictor zoom is not compatible with other speedboosters due to the optical design.So please do not try, or you may damage your lens or adapter.

  For more information, Please visit the link below:

  https://www.facebook.com/groups/2796667497030914/posts/3540313772666279

• Q3：Apart from PL/EF mount, can I change the mount of your lens to other mount?

  Yes, our Octopus adapters are applicable for RF/L/E/X mounts:

  https://www.dzofilm.com/Products/octopus-adapter/

• Q4：How to change the mount of your lens from PL to EF?

  For the mount changing, please check out below Tutorial:

  https://www.dzofilm.com/Support/lens-tutorial/738.html

  Please noted that the suggested torque is 0.4Nm.

• Q5：How can I adjust Parfocal when using DZOFILM zoom lens/How many shims should I use?

  Generally, the back focus should be adjusted at the first time of using. Please double check if the Parfocal was adjusted.

  For the parfocal adjustment, please check out the Tutorials on our site or visit our Youtube channel for more Tutorial videos.

  Tutorials:https://www.dzofilm.com/Support/lens-tutorial/

  LingLung Zoom Series (MFT): https://www.youtube.com/watch?v=LPiYA92dR1A

  Pictor Zoom Series (S35): https://www.youtube.com/watch?v=jC035aBaWyc&t=12s

  Catta Ace Series (VV):

  https://www.youtube.com/watch?v=9r0kiDEStkY&list=PLdnCEY1a2W9ZHi17WqKCfpXFBUL6z6iXg&index=2

• Q6：How long is your warranty period? 

  We provide a one-year warranty for lenses purchased throughour official dealers. The warranty will be extended to one year and six months after registering with DZOFILM Warranty Registration if done within one month after purchase:

  https://www.dzofilm.com/Support/warranty-register/

• Q7：How can I claim the warranty?

  Pleasecomplete below service form, and our customer service team will contact youwithin 48 business hours:

  https://www.dzofilm.com/Support/service-and-inquiry/

• Q8：Can I rent a DZOFilm cine lens before purchasing? If yes, then how?

  Yes, you can rent it from one of our dealers. Please click on the below link to find a dealer near you:

  https://www.dzofilm.com/Dealers/

• Q9：Where can I buy your products and accessories?

  Thank you for your interest. We encourage you to purchase our product from our dealers. Please click on the below link to find a dealer near you:

  https://www.dzofilm.com/Dealers/

• Q10：Where can I get a replacement lens cap for the pictor？

  Please directly contact the local dealer for these accessories. If there is no stock, we will  make replenishment arrangement with our dealers as soon as possible, please be patient.